Job Description

State of New Hampshire Job Posting

New Hampshire Liquor & Wine Outlets

Nashua, NH

Retail Store Manager II

SOC 41, Band 4

Position #14019

The pay range for this position is $19.96 - $26.41

The State of New Hampshire, Liquor Commission has a vacancy for a Full-time Retail Store Manager II.

Summary:

To supervise and coordinate activities of personnel associated with the daily working operations of a New Hampshire Retail Outlet Store, to ensure exceptional c us tomer service satisfaction, maximize profits, and implement and follow all New Hampshire Liquor Commission rules and policies.

YOUR EXPERIENCE COUNTS : Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Other information:

MINIMUM QUALIFICATIONS:

Education/Experience: Equivalent combination of 2.5 years of education and experience after completion of high school. Must include at least 1 year in a supervisory position in a retail environment involving cash-handling.

License/Certification: Valid driver’s license

Other Requirements:

1. Must be able to continuously lift material up to 25 pounds, with frequent lifting of cases of alcohol weighing up to 60 pounds.

2. Must be able to work a schedule that includes day, evening, and weekend hours.

Trainee Option: Not applicable

PREFERRED QUALIFICATIONS: None

AFTER-HIRE REQUIREMENTS: None

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Broad Group Level Advancement Available: Yes No

Responsibilities:

• Provides exceptional customer service by building a loyal customer base. Strives for excellence when assisting customers in order to enhance customer relations as well as the NH Liquor Commissions and the State of New Hampshire’s reputation.

• Acts as a store manager in a medium volume retail environment or as occasional manager in a large volume retail environment.

• Supervises staff up to the Retail Store Manager II level, schedules assignments of full and part-time employees, reviews work of store personnel for accuracy, evaluates store personnel performance, and provides ongoing training concerning routine and special operations and work procedures to retail store employees.

• Assumes responsibility for all levels of inventory based on sales or projected customer demand; studies sales trends and adjusts absolutes to achieve maximum sales. Monitors the movement of inventory, periodically counting product to verify accuracy.

• Supervises and verifies the unloading of store merchandise deliveries.

• Prepares and transmits regular and special reports covering sales, stock, deposits, and other activities; verifies register sales and makes bank deposits, including resolving conflicting or voided sales transactions.

• Monitors and maintains customer relations by providing product knowledge, excellent customer service, clean store and adequate stock; assumes responsibility for store security (fraud deterrence).

• Assumes responsibility for merchandising the retail sales area of the store to follow NH State Liquor Commission guidelines, to include making determinations on special merchandise displays, keeping in mind c us tomer preference and demand.

• Assumes the responsibilities of subordinate employees when necessary.

• On occasion is assigned to work in other stores requiring travel to store locations.

Disclaimer Statement : The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

In addition, applicants are subject to a criminal background check and reference check.

For further information please contact : HR@LIQUOR.NH.GOV

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.

See this link for details on State-paid health benefits:

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

• Dental Plan at minimal cost for employees and their families ($500-$1800 value)

• Flexible Spending healthcare and childcare reimbursement accounts

• State defined benefit retirement plan and Deferred Compensation 457(b) plan

• Work/life balance flexible schedules, paid holidays and generous leave plan

• $50,000 state-paid life insurance plus additional low-cost group life insurance

• Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

Want the specifics? Explore the Benefits of State Employment on our website:

EOE

TDD Access: Relay NH 1-800-735-2964

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