Job Description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Public Relations Coordinator in Jamaica, NY, US we’re looking for?

Your future role

"Take on a new challenge and apply your public relations and communication expertise in a new cutting-edge field. You’ll work alongside collaborative and innovative teammates. You'll play a key role in driving community engagement and enhancing customer experience through impactful initiatives. Day-to-day, you’ll work closely with teams across the business (such as the PANYNJ Rail Ops leadership team, Alstom's Leadership Team, and the Customer Service and Customer Experience Managers), represent Alstom at marketing and political events, and coordinate the development and distribution of communication materials, including schedules and route maps, and much more."

We’ll look to you for:

• Representing Alstom at marketing, community, and political events. ,

• Collaborating with the PANYNJ Rail Ops leadership team and Alstom's Leadership Team, particularly the Customer Service Manager and Customer Experience Manager, to enhance customer experience through new initiatives. ,

• Responding to customer experience feedback in a timely manner and analyzing data for trends and corrective actions. ,

• Liaising with clients regarding customer experience matters. ,

• Working with the Senior Customer Service/PMO Manager on various community outreach programs. ,

• Planning and assisting in the development, production, and distribution of communication and promotional materials that advertise and market AirTrain services, including schedules, route maps, and customer response tools. ,

• Managing media representation and ensuring Alstom's reputation is upheld. ,

• Handling crisis communication effectively and efficiently. ,

• Developing and managing content for communication and marketing purposes. ,

• Leading social media management efforts to engage the community and enhance customer experience."

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Public Relations, Communications, Marketing, or a related field. ,

• Experience or understanding of public relations strategies, community engagement, and customer experience initiatives. ,

• Knowledge of social media platforms and campaign development. ,

• Familiarity with Microsoft Office Suite and database applications. ,

• Strong communication and presentation skills. ,

• Crisis communication expertise. ,

• Ability to analyze data and identify trends for corrective actions. ,

• Experience in media representation and content development. ,

• Collaboration skills to work with diverse teams and stakeholders. ,

• Ability to manage promotional materials and advertising campaigns.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with transverse teams and helpful colleagues ,

• Work with dynamic and diverse teams to drive impactful public relations initiatives, enhancing customer experience and community engagement. ,

• Progress towards becoming a key contributor in shaping Alstom's public relations and communication strategies, while developing leadership and crisis communication skills. ,

• Utilise our inclusive, innovative, and collaborative working environment where resilience, adaptability, and continuous learning are valued." ,

• Contribute to innovative projects,

• Steer your career in whatever direction you choose across functions and countries,

• Benefit from our investment in your development, through award-winning learning,

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

• Salary Range - Min $90,000 to Max $125,000

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

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