Job Description

The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AIfirst implementation and adoption experience for ServiceNows customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As a Technical Content Creator you will collaborate with build & adopt and delivery acceleration teams to produce high-impact content that enables ServiceNows scaling partnersGlobal Partners & Channels Expert Services and Impactto deliver autonomous and accelerated implementations at scale.. Your North Star: dramatically compress timetofirst-meaningfuluse accelerate adoption and deliver a consistently excellent AIenabled implementation journey that reduces deployment friction and improves renewal outcomes.

Responsibilities: 

• Create clear concise and engaging technical content including implementation guides reference architectures enablement decks knowledge base articles and onboarding materials for Implementation Agent and Autonomous Implementation technologies.
• Translate complex technical concepts into accessible content tailored for partner enablement and field delivery teams.
• Partner with AI Strategists Technical Consultants Product Managers and Engineering to gather source material and validate accuracy.
• Develop content strategies aligned with delivery acceleration goals and partner readiness milestones.
• Maintain and evolve content libraries to ensure materials remain current with platform capabilities and best practices.
• Contribute to internal and external thought leadership through blogs white papers and training assets.
• Ensure consistency in tone terminology and structure across all content formats and delivery channels.

Qualifications :

To be successful in this role you have:

• 5 years of experience in technical writing instructional design or content development for enterprise software or SaaS platforms.
• Proven ability to create technical documentation and enablement content for diverse audiences including partners consultants and customers.
• Familiarity with ServiceNow platform and implementation methodologies; ServiceNow certifications are a plus.
• Strong collaboration skills and ability to work cross-functionally with technical and non-technical stakeholders.
• Excellent written and verbal communication skills with attention to clarity structure and tone.
• Experience with content management systems documentation tools and visual design platforms.
• Ability to manage multiple projects and deliver high-quality content in a fast-paced environment.
• Customer- and partner-focused mindset with a commitment to enablement excellence.
• Willingness to travel up to 50% annually.

For positions in this location we offer a base pay of $162600 - $284600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time

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