System Management Branch. Part of DoDIN-A operations focus on multiple dispersed, independent/intra-dependent systems performing multiple functions (Operating System (OS), Hardware (HW), database, software applications, etc.) that are interoperable with other elements or systems to perform a function as part of a larger, more complex system. The GCC operates, monitors, sustains, and secures Enterprise directed systems throughout the GCC AOR and internal services.
• Desktop Support: Employ, operate, secure, maintain, update, troubleshoot, repair, and recommend changes for internal desktop support consisting of both physical and virtual desktop infrastructure. Provide all internal services necessary for a secure, robust, standardized, and sustainable network using best business practices, including Dynamic Host Configuration Protocol (DHCP), 802.1x, print, authentication, and policy services. Provide helpdesk support to facilitate immediate notification and resolution to end user workstations support. Perform availability and performance monitoring, trend analysis on quality of desktop services, Tier 1 and 2 help desk support for GCC personnel (local and remote) and maintain a self-help portal to provide Frequently Asked Questions and General User guides to the workforce.
• Azure Virtual Desktop (AVD) Management and Support: Assess service-based alerts, develop/determine Enterprise mission impact, report significant outages, and develop technical/non-technical alerts to the field. Participate in working group calls to create, submit, and track change requests.
Required Qualifications:
Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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