Job Description

Date posted: 10.21.2025 Requisition Number: 2025-63933 Business unit: Sales and Marketing Location: Syracuse, New York Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time SIB130

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

The Small and Medium Business (SMB) Sales Representative position is a consultative inbound & outbound sales position within our Spectrum Business organization. Individuals in this position receive leads via direct phone calls for Voice, Data and Video sales to existing and prospective customers. Sales Representatives interface with business owners, property owners, management companies and IT consultants to identify needs and recommend customer centric solutions.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, and after call work.

Develop and deliver complex sales proposals to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques.

Maintain all sales databases necessary to report sales activity and customer information.

Work with Spectrum Business support groups to complete sales and resolve customer issues.

Determines serviceability of client location and whether construction is required and obtains construction estimate using prescribed software.

Offers bundled telephony, data, and video, as well as other Spectrum Business products to current customers.

Educates customers in the use of installed products, service offerings, billing, charges, and product features.

Maintain current knowledge of technical information regarding Spectrum Business services and solutions, including telephony, data, wireless, and video services.

Attends job-related training that may include refresher training, product training, and service updates as required by leadership.

Handle multiple tasks simultaneously: listening, answering questions, viewing multiple windows and order entry.

Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.

Consistently meet or exceed monthly sales goals by utilizing call-flow driven consultative sales approach.

Follow-up with customer requests via telephone or email when necessary.

Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products to discuss side by side comparisons of Spectrum Business’ and competitors’ products and services.

Promote and communicate current marketing campaigns and promotions.

Perform other duties as required by supervisor.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Experienced high performing sales professional with a proven track record of results over an extended period

Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)

Ability to work variable hours; may include nights, weekends, and holidays

Required Education

High school diploma or equivalent

Required Related Work Experience and Number of Years

Preferred Skills/Abilities and Knowledge

Preferred Education

Preferred Related Work Experience and Number of Years

Sales experience preferably selling Voice, Data, and Video solutions in the small and mid-sized business market - 2+

Call Center sales experience preferably in a business-to-business and/or telecommunications industry. - 2

SIB130 2025-63933 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $18.00 and $22.30 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $23,400 .

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Job Tags

Full time, Work experience placement, Local area, Visa sponsorship, Night shift,

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