Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems
Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
Document all customer interaction with high attention to detail and accuracy
Update all tickets according to Service Level Agreements (SLA)
Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management
Recognizing and escalating more difficult problems
Documenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
Provide after-hours support for clients; shifts may include nights and weekends, however, there are no on-call responsibilities
Assist with coaching/ training as needed
Other duties as assigned
Experience in a technical support or customer service role preferred
Bachelor’s degree, technical degree or certifications preferred
Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies
Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware
Possess an energetic, self-starting mentality with value placed on integrity
Ability to work as an effective team member with the Crossfuze team, partners and internal staff
Strong English communication skills, both written and verbal
Ability and desire to learn new technologies as mutually defined
Ability to prioritize multiple tasks, anticipate situations, and take quick action
Ability to type at a speed of 40 words per minute or faster
We want our employees to make their career with Crossfuze. With an emphasis on promoting from within, we provide training and development opportunities to all employees who seek to learn and grow in their careers.
Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.
Work Environment
Compensation
The anticipated compensation range for this position is $19.00 per hour. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.
Equal Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.
...Ability to stand/walk for 10-12 hours a shift.Education and Experience:~High school diploma or general education degree (GED), No... ...right candidatesWorking Conditions: Moderate noise level. Temps in the warehouse is ambient. There is no temp control in the dry...
...Office Assistant JOB-10044021 Anticipated Start Date May 25, 2025 Location Wilmington, DE Type of Employment Contract Hire Employer Info Our client is one of the countrys most dynamic health care organizations, centered on improving...
...Local Deliveries Home Every day. No fuel-hauling experiences! That is ok we will train you! Drivers can earn $85,000-$110,000 K annually -pay is based on past Fuel hauling experience... ...Driver Requirements: Valid Class A CDL. Hazmat/tanker endorsement....
...industries to enhance modern life. Our customers use our catalysts, engineered materials, process technologies and fine chemicals to... ...visit Grace.com . Job Description The Instrumentation and Electrical Engineer is a member of the Engineering Team at the Grace Curtis...
...POSITION SUMMARY: The Recruiter is responsible for sourcing candidates via cold calling and market research as well as other creative proactive techniques and for providing full life cycle recruiting support for IT and HIT job openings. Partners with clients, internal...