Job Description
What To Expect
The Charging Onboarding Specialist operates within the North America & EMEA Charging Operations team. This role is responsible for onboarding landlords and Charging Sales customers to our self-serve Charging Portal. The individual will work closely with internal stakeholders on Operations & IT and with site hosts (landlords & Charging sales customers). They will be directly responsible for onboarding new site hosts into the portal, supporting with questions and providing feedback to Operations & IT on product improvements. What You'll Do Guide landlords and Charging Sales customers through the process of joining the Charging portal, ensuring a smooth onboarding experienceAddress questions and concerns, offering timely responses and solutions to enhance their portal usage and satisfactionMonitor the progress of site host adoption rates and propose ideas to increase onboarding numbers and engagementCollect and communicate feedback to Operations and IT teams to drive product enhancements and improve overall functionality of the Charging Portal
What You'll Bring Associates or Bachelor's degree in a relevant field of study, or equivalent experiencePrevious experience working with customer support related fieldProficient with Microsoft Outlook, Excel, PowerPoint, WordFocused and task-oriented, while maintaining a flexible attitude towards critical tasksStrong communicator with the ability to relay information across multiple stakeholders efficiently and effectivelyImpeccable attention to detail and an eye for efficiency when managing a high volume of accountsProficiency in multiple languages is beneficial but not essential for this role
Benefits
Compensation and Benefits
As a full-time Tesla seasonal employee, you will be eligible for:
Aetna medical plan with an HSA (Health Savings Account) with a $0 employee cost Employee contribution into an HSA Dental and vision plans with a $0 employee cost Family-building, fertility, adoption and surrogacy benefits 401(k) and other financial benefits Dependent Care Flexible Spending Account Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Commuter benefits Employee discounts and perks program
Expected Compensation
Associate Project Mgr - $61,200 - $91,800/annual salaryProject Mgr - $72,000 - $108,000/annual salarySr Project Mgr - $90,000 - $135,000/annual salaryStaff Project Mgr - $111,600 - $167,400/annual salarySr Staff Project Mgr - $133,200 - $199,800/annual salaryPrincipal Program Mgr - $151,200 - $226,800/annual salary
+ benefits for all levels
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
, Tesla
Job Tags
Full time, Part time, Seasonal work, Flexible hours,