IT Help Desk Specialist Job at Confluent Health, Louisville, KY

WGJ2UENrUWJFNzIxU0xJeEc4am41a0d5N0E9PQ==
  • Confluent Health
  • Louisville, KY

Job Description

Overview:

At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Benefits: 

  • Competitive pay
  • amazing health, dental, and vision insurance
  • 401(k) company matching
  • PTO
  • much more
Responsibilities:
  • Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
  • Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
  • Track, route, and redirect problems to correct resources.
  • Walk customers through the problem-solving process using remote tools.
  • Contribute to Help Desk documentation through updates and suggestions
Qualifications:

Proficiency in:

  • Printers, Scanners, and Scan to Email setups
  • Basic Network Troubleshooting
  • Windows 10 configuration, settings, and repair
  • Overall general IT knowledge to help users solve IT problems.
  • Strong client-facing communication skills

Job Tags

Full time, Remote job,

Similar Jobs

State of Florida

POLICE DISPATCHER - 48008312 Job at State of Florida

 ...Requisition No:852848 Agency: School for the Deaf & Blind Working Title: POLICE DISPATCHER - 48008312Pay Plan: Career Service Position Number:48008312 Salary: $34,866.52 - $42,366.52 Posting Closing Date: 06/11/2025 Total Compensation Estimator... 

American Express Global Business Travel

Travel Consultant - Remote Job at American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued... 

Global Channel Management, Inc.

Certified Salesforce Administrator Job at Global Channel Management, Inc.

Certified Salesforce Administrator needs 5+ years' experience Certified Salesforce Administrator requires: -Ability to perform backend data integration such as Web Services -Ability to implement Conga Composer Document Generation Solutions -Certification as a... 

Summit Technologies, Inc.

Senior Aviation Military Analyst (Weapons and Munitions) Job at Summit Technologies, Inc.

Senior Aviation Military Analyst (Weapons and Munitions)Location:Fort Novosel, AL (on...  ...required~Must possess the military or civilian equivalent staff courses similar to CGSC...  ...disability or veteran status.VEVRAA Federal Contractor. Summit gives preference to protected... 

Nigel Frank

Senior Business Central Consultant Job at Nigel Frank

 ...* Design, Test, Train, Implement, and Support Customisations in Dynamics BC for new and existing customers * Provide support to reconcile...  ...working on design, configuration, and support of Dynamics NAV and/or Business Central * Previous experience in the partner...