About TriVertex Solutions
TriVertex Solutions is a forward-thinking company delivering IT solutions to clients across the commercial and federal government sectors. With a strong foundation in technology and a commitment to agility, we help organizations solve complex challenges, scale effectively, and deliver on their missions. We bring a modern, solutions-oriented approach to every partnership - aligning with teams that value innovation, performance, and meaningful results.
We are currently seeking a highly organized and experienced Help Desk Manager to oversee the delivery of Tier 1 and Tier 2 support services on a federal project. The Help Desk Manager will lead a team of support technicians to ensure timely, accurate, and customer-focused IT assistance to end users while maintaining compliance with contract service level agreements (SLAs) and ITIL best practices. on a federal project.
Clearance: This position supports a federal contract and requires the ability to obtain a public trust clearance.
What You'll Do
What You Bring
Bachelor's degree in a relevant field such as Information Technology or Computer Science, or equivalent hands-on experience.
At least seven years of experience providing IT support, with a minimum of two years in a lead or management role overseeing help desk operations.
Strong working knowledge of tools like ServiceNow, Remedy, or Jira, along with experience managing Active Directory and remote desktop support platforms.
ITIL v4 Foundation certification is required; additional certifications such as CompTIA A+, Security+, or HDI Support Center Manager are a plus.
Clear, confident communication skills with the ability to effectively interact with both technical teams and federal stakeholders.
Why Join TriVertex Solutions
TriVertex Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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