**About the Role**
A sports betting education company is seeking a Customer Success Specialist to guide new customers through their partnered online casino welcome experience. This person will serve as the friendly face and voice that walks players through how to claim their welcome bonus, use their free play on slots, and record their winnings, ensuring a smooth, fun, and professional onboarding experience.
While the role involves repetitive daily tasks, it’s also highly interactive, you’ll meet new customers every day, help them succeed, and represent Hedgequarters with charisma and professionalism.
**Core Tasks:**
* Walk new customers through the online casino welcome bonus process (no gambling experience required).
* Onboard & guide new customers following internal SOPs
* Provide clear, upbeat, and friendly instructions over phone, chat, or video call.
* Build rapport with customers while maintaining brand professionalism.
* Answer customer questions promptly and escalate issues as needed.
* Maintain accurate notes and status updates within the CRM.
* Ensure customer onboarding tasks are completed within established SLAs (<1 hour response time).
* Collect feedback from clients to improve the onboarding experience.
* Assist with developing onboarding FAQs and SOPs for continuous improvement.
* Support general customer success and administrative functions as needed.
**Must-Haves:**
* 3+ years of experience in customer-facing roles (Customer Success, Account Management, or Support).
* Excellent verbal and written English communication skills — clear, warm, and empathetic.
* Charismatic and personable approach to customer interactions.
* Strong organizational and follow-up skills.
* Basic–intermediate proficiency in Google Sheets / Excel for simple reporting.
* Experience using CRM or helpdesk tools (e.g., Gorgias, HubSpot, Zendesk).
* Comfortable using Slack and Zoom for internal communication.
* Ability to work full-time EST hours.
**Nice-to-Haves:**
* Background in customer onboarding, hospitality, or concierge-style service roles.
...All candidates must have: Active Maryland Guard Card. Must have Cell phone with good Data Plan to use Security App while on Duty. Must be familiar with and possess... ...Driving Record for the last 7 years. All Armed Candidates Must have: Maryland Wear & Carry...
Healthcare Project Manager US-NY-Syosset Job ID: 2024-3024 Type: Regular Full-Time # of Openings: 1 Category: Management The LiRo Group Overview We are currently seeking a Healthcare Project Manager for Nassau County projects. As a ...
...Processing Technician Injection Molding Location: Ewing, NJ Industry: Manufacturing Shift: 3rd Shift (Includes $0.50 Shift... ...& Skills: Proven experience in injection molding and plastics processing. Strong knowledge of mold setup,...
...Thursday (No Friday's) from 7pm-9pm Description: Employees will walk around the apartment complex, pick up bags of trash and/or recycling from the doorstep of each unit and take the trash to the onsite compactor/bin. Change out and replace collection bags at all on...
Special Events Assistant Location Rochester, NY (Atlantic-University area) : JOB TITLE: Special Events Assistant REPORTS TO : Director... ...position will also arrange for coverage of duties during times of planned absence (vacation, days off, etc.). All staff members will...