Job Description

About Us:

LIVE, LLC is a privately held, certified Woman-Owned, SBA 8(a) certified Small Business located in Atlanta, Georgia, that offers a diversified set of solution practices and skilled professionals for service.

Summary:

We are seeking an employee who shall provide professional services to perform HSPD-12 Credentialing Support (CS) Support functions as required to support SSO's HSPD-12 responsibilities in Morgantown, WV, and Cincinnati, OH. The employee shall provide the following PIV Credential HSPD-12 Enrollment and Issuance Registration services.

Essential Job Functions:

The employee shall manage the timeliness, completeness, and quality of problem identification. The employee shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The employee shall seek to ensure customer satisfaction and professional and ethical behavior of all employee personnel. Under these requirements, personnel should be able to provide a high level of customer service to customers, always demonstrating courtesy and efficiency.

The employees' tasks will fall into the areas of Enrollment, Issuance, Card Maintenance and Reports, including:

Enrollment –

• Review card credential request forms and enter that information into Smartcard Management System.
• Capture a photo of each applicant.
• Capture biometrics (fingerprints) for each applicant.
• Review Identity Proofing documents.
• Complete verification for non-US Citizens.
• Validate CDC's Information Technology Services Office Certificate Update Information.

Issuance –

• Issue Credential PIV.
• Verify biometrics.
• Verify Active Account in People Processing requirements.
• Verify in People Processing background investigation and fingerprints are cleared.
• Validate Safety and Security Awareness Training (SAT) Verification.

Card Maintenance –

• Complete PIV pin resets and troubleshoot PIV card issues.
• Print PIV cards.
• Replace damaged cards.
• Assess physical access capability on PIV.
• Process PIV requests received through the Cardkey office mailbox.
• Update PIV Public Key Infrastructure (PKI) certificates.

Reports –

• Complete monthly report of activities completed by each registrar to include enrollments, issuance, maintenance, and cards returned to CDC.
• Complete weekly report that describes troubleshooting activities to include issues encountered by each registrar and status of resolution for enrollments, issuance, maintenance, and cards returned to CDC PIV card issues.

If hired for this contract, employee should within three days of reporting for work:

• Successfully complete CDC's Security Awareness Training
• Read the HSPD-12 and Personnel Security Functional Office Policies
• Successfully complete CDC's Safety Survival Skills Level I Training
• Be issued an HHS Smartcard PIV Credential by the CDC
• Read and become sufficiently knowledgeable of the CDC's In/Out processing Policy, Memorandum dated November 2011: Pre-employment Suitability Procedures and CDC for Personnel Security and Suitability Policy, and the HSPD-12 Credentialing Policy

Required Qualifications:

• Possess U.S. citizenship.
• Meet minimum FIPS 201 requirements to receive an HSPD-12 PIV credential.
• Have a completed Tier 2 background investigation on file with a favorable suitability determination.
• A minimum of a High School Diploma.
• 1 to 3 years of experience in administrative, general office, or personnel suitability/security or a comparable discipline.
• A working knowledge of personnel suitability/security theories, techniques, and practices
• Knowledge of applicable Executive Orders (E.O.s), Code of Federal Regulations (CFRs), Security Policy Board regulations, and other regulations relating to the Personnel Suitability/Security Program.
• Excellent skills in writing, customer service, time management, and communication skills.
• Follow privacy and protection issues related to Personally Identifiable Information.
• Be familiar with quality requirements of fingerprinting and be able to operate electronic fingerprint systems (CDC will provide on the job training of specific systems).
• Working knowledge of Microsoft Office applications, including PowerPoint, Excel, and Word.

Benefits:

• Health, Vision & Dental Insurance
• 401K + match
• Paid time off
• Short & Long-term Disability
• Voluntary-term Life

LIVE is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodation will be made in accordance with governing law.

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