Job Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Contact Center DevOps Engineer

About Your Role

You will play a critical role in designing, developing, and maintaining high-quality software applications. You will work with cross-functional teams to deliver solutions that align with our business goals and client needs.

You'll be a key contributor in building and supporting the core Contact Center applications, leveraging modern technologies and automation to power exceptional customer experiences—both internally and externally. You’ll be the go-to expert for application functionality, collaborating closely with business partners to drive innovation, AI adoption, and impactful solutions.

What You'll Do

• Implement and support new capabilities in the Contact Center platform and self-service tools.
• Integrate AI-driven automation and NLP into workflows.
• Ensure platform stability, performance, and timely issue resolution.
• Design and develop applications using Python, Node.js, or .NET.
• Build and maintain CI/CD pipelines, automate repetitive tasks, and manage upgrades.
• Develop API and third-party integrations, deliver enhancements, and maintain code quality. Mentor junior developers and provide technical guidance to enhance team capabilities.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience You'll Need To Have

• 2+ years in software development with strong experience in Python, Node.js, .NET, Java, or similar languages.
• Hands-on expertise in omnichannel Contact Center platforms (Genesys, NICE, Verint, Cisco) and IVR systems.
• Solid understanding of SIP, RTP, and WebRTC protocols, plus experience with Session Border Controllers or Twilio.
• Proven ability to support voice, chat, and email channels, ensuring seamless customer experiences.
• Experience with API integrations, third-party applications, and cloud Contact Center deployments.
• Skilled in SQL databases, CI/CD pipelines, and DevOps practices for scalable, reliable solutions.
• Familiarity with AI-driven automation and self-service tools for Contact Center modernization.
• Strong communication, collaboration, and problem-solving skills with a client-first mindset.

Experience That Would Be Great To Have

• Experience in the financial services industry.
• Experience in Contact Center/Self Service domain.

Important Info About This Role

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• We’re better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.

Salary Range

$79,000.00 - $134,400.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our Commitment To Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note To Agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Job Tags

Full time, Contract work, Temporary work, H1b,

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