Chat Sales and Support Representative - TPA Job at OneTouch Direct, Tampa, FL

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  • OneTouch Direct
  • Tampa, FL

Job Description

At OneTouch Direct, we’re all about creating meaningful interactions. We aren’t just a call center; we are a vibrant community committed to exceptional service since 1998! Partnering with Fortune 500 companies, we provide top-notch solutions while ensuring our customers walk away with a smile.

As a Chat Sales and Support Representative at our Tampa location, you’ll have the unique opportunity to assist our valued customers in real-time through chat. Whether they have questions, need assistance, or just want to know more about our services, you’ll be the friendly face (well, technically a friendly text!) that they turn to for help.

What you’ll be up to:

  • Engaging with customers through our chat platform, providing swift and friendly support.
  • Understanding customer queries to deliver accurate and timely information.
  • Inbound chat sales. No cold calling!
  • Resolving customer issues with a cheerful and solution-oriented approach.
  • Ensuring a seamless and delightful experience as you handle multiple chats.
  • Knowing when to escalate matters to ensure customer concerns are fully addressed.

Requirements

  • Ideally, you have 1+ years of sales experience, but don’t worry if you’re just starting out!
  • Experience in hospitality or a call center is a plus, but not mandatory.
  • You possess excellent communication and writing skills.
  • Comfortable using computers, including typing and navigating multiple tabs and systems.
  • You’re passionate about resolving issues and making customers smile.
  • You bring a dynamic, energetic personality to the team.
  • Ability to juggle tasks, prioritize effectively, and manage your time.
  • A strong phone presence with experience making lots of calls is a bonus!

Benefits

  • Full-Time Hours : Guaranteed 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunitie s: Competitive hourly pay PLUS weekly and monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace : Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits : Health Care Plan (Medical, Dental & Vision)
  • Growth : Opportunity for professional advancement as we grow! Promote from within!
  • Culture : Diverse & Inclusive welcoming culture with Employee Resource Groups

Job Tags

Hourly pay, Weekly pay, Full time,

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