Call Center Bilingual Agent Job at Recruiting Lion Solutions, Dallas, TX

WHJURkRVSVNFN0M2U2JBMEhjSGs1MHUxNlE9PQ==
  • Recruiting Lion Solutions
  • Dallas, TX

Job Description

This is a remote position.

Remote Bilingual Call Center Agents (English/Spanish)

Join the Pride and ROAR with Us!

Recruiting Lion Solutions is on the hunt for talented Bilingual Call Center Agents ready to join our client's workforce. Join a dynamic, supportive, and fun work environment in the telecommunications industry. If you love helping people, thrive in fast-paced settings, and want to grow in your career — this opportunity is for you!


Position Overview

As a Remote Bilingual Call Center Agent, you’ll be the voice of the brand, delivering exceptional customer experiences through inbound and outbound calls, chat, and email — a full omni-channel environment. You’ll assist customers with account questions, billing inquiries, service and product details, membership information, simple username/password reset troubleshooting, and light upselling.

All customer interactions are in both English and Spanish. Fluency in both languages is required.


What You’ll Do

  • Handle inbound and outbound customer calls , chat, and email support

  • Answer general account and billing questions

  • Assist with simple troubleshooting (username/password resets)

  • Provide product and membership information

  • Upsell services when appropriate

  • Deliver empathetic, exceptional customer service

  • De-escalate calls professionally when needed

  • Manage 70–120 calls per shift

  • Contribute to a positive, team-oriented culture — even remotely!


Requirements

  • Fluent in English & Spanish (spoken and written)

  • 4+ years of Customer Service experience (call center preferred)

  • Ability to type 25 WPM minimum

  • Must pass a Criminal Background Check and Pre-Employment Drug Test

  • Must be able to work in the United States legally

  • Strong empathy, communication, and problem-solving skills

  • Enjoys helping others and creating memorable customer experiences

Position Details

  • Pay: $16.00/hour + incentives & growth opportunities

  • Schedule Availability: Between 6:00am–7:00pm CST

  • Days: Sunday–Monday; 8-hour shifts, 40 hours/week

  • Two consecutive days off

  • Weekend availability required

  • Biweekly pay

  • Company Benefits (medical, dental, vision, and more)

  • Remote position | Unites States Only (must have stable internet and a quiet workspace)

Recruiting Lion Solutions is an Equal Opportunity Employer. 




Job Tags

Full time, Shift work,

Similar Jobs

Unigen Manufacturing USA

Touch-up Rework Operator Job at Unigen Manufacturing USA

 ...Operator(Swing) Location: Newark Job Function: Manufacturing **Job Overview:**Responsible for touch-up rework tasks related to SMT operations. Reports to Production Supervisor. Primary Job Responsibilities: 1. Perform Touch-up Rework tasks: Hand solder &... 

The Growing Tree

Early Childhood Teacher Job at The Growing Tree

 ..., and implementing a curriculum that aligns with the Vermont Early Learning Standards. Maintaining a clean and organized classroom...  ...or be in the process of obtaining: ~12-21 Credits in Early Childhood Education ~ At least an associates degree in the Early Childhood... 

Walt Disney Imagineering

Senior Show Lighting Designer, Fixture Specification Specialist (Project Hire/Internal Assignment) Job at Walt Disney Imagineering

 ...Job Summary: About the Role & Team: Walt Disney Imagineering is the creative force that imagines, designs, and brings to life all Disney theme parks, resorts, attractions, and cruise ships worldwide. Working across a spectrum of disciplines that range from creative... 

Days Inn & Suites

Front Desk Night Audit Specialist Job at Days Inn & Suites

 ...team? Do you enjoy providing outstanding customer service and thrive in a fast-paced environment? If you answered 'yes' to these questions, then we want to hear...  ...the heart of the city, our location is the perfect home base for experiencing the falls. Our 100% non-smoking... 

DSV - Global Transport and Logistics

Carrier Sales Representative, Road US Job at DSV - Global Transport and Logistics

 ...is local and close to our customers. Read more at Location: Atlanta, GA Division:Road Job Posting Title: Carrier Sales Representative, Road US Time Type: Full Time Summary The Carrier Sales Representative plays a key role within the Road US brokerage...