Call Center Agent (Remote) Job at Recruiting Lion Solutions, Dallas, TX

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  • Recruiting Lion Solutions
  • Dallas, TX

Job Description

This is a remote position.

CALL CENTER AGENT
CUSTOMER SERVICE (REMOTE OMNICHANNEL)


Recruiting Lion Solutions is searching for talented Call Center Agents ready to deliver exceptional service in the fast-paced world of telecommunications. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call, chat, and email is an opportunity to create a positive customer experience. If you’re dependable, tech-savvy, and passionate about helping people, this is your chance to shine.

 

What You’ll Do

  • Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy.
  • Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs.
  • Answer billing questions, help customers understand charges, and process account updates.
  • Provide light upselling when appropriate by identifying customer needs and recommending available services.
  • Maintain accurate and detailed documentation in the system for each interaction.
  • Follow telecom guidelines, company processes, and performance expectations to ensure quality service.

 

Qualifications

  • 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years.
  • Ability to type 30+ words per minute.
  • Proficient in Microsoft 365 (Outlook, Teams, Word, Excel).
  • Strong communication skills with a professional, friendly tone.
  • Ability to handle high-volume multitasking across multiple platforms (calls, emails, chats).
  • Basic technical troubleshooting skills and comfort navigating multiple systems.
  • Dependable, punctual, and focused, especially in a work-from-home environment.
  • Reliable home setup: high-speed internet, compatible computer/laptop, quiet workspace, and preferably a hardwired connection.
  • Must pass a criminal background check.

What the Job Offers

  • Full-time remote position
  • $15.00–$17.00 per hour, paid bi-weekly
  • Full company benefits
  • Schedule availability required between 7:00 AM – 7:00 PM, Sunday through Monday
  • Weekend availability required
  • Two consecutive days off
  • Stable environment with long-term career growth opportunities
  • Supportive team culture with continuous training and development

Ready to Join the Pride?

If you’re committed, experienced, and eager to deliver exceptional support in the fast-moving telecommunications jungle, we want to welcome you into our pride. Let’s ROAR together.

 

 

Recruiting Lion Solutions is an Equal Opportunity Employer 

 

 

 





Job Tags

Bi-weekly pay, Hourly pay, Full time, Work from home,

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